23isbackshoes.com provides you with fantastic products at unbeatable prices! We welcome you to browse through our store and purchase online! If you have any further questions please contact: a23isbackshoes@hotmail.com
23isbackshoes.com provides you with fantastic products at unbeatable prices! We welcome you to browse through our store and purchase online! If you have any further questions please contact: a23isbackshoes@hotmail.com
1.How can I track my order status?
Your order status is available in the "order status" section of our website. Your tracking number will also be available here. You can check the progress of your order at www.usps.com
2.I do not have a PayPal account. Can I shop without PayPal? What other payment methods will you accept?
Currently we accept payment via PayPal and Western Union.
3.What is the refund/exchange policy?
We offer a 100% money back guarentee. If you are not happy with the product please contact us and we will advise you of the return address. When the item is received we will refund your money. There will be a 20% re-stocking fee will be the responsibility of the customer.
4.Do I need to pay any custom/import taxes when the item arrived?
We will mark the item value at a lower amount and ship it as a gift to avoid custom duties. However, we have no control over actions taken by any customs department.
5.Do you stock shoes larger than a size 13?
The sizes available are written in the item description, if you are specifically looking for larger shoes please contact us and we will try our best to find the shoes you are after.
6.Does 23isbackshoes.com accept wholesale order?
Yes, wholesalers please contact:a23isbackshoes@hotmail.com
7.How long will shipping take?
All items will be shipped within 72 hours. Shipment will take 7-10 business days.
9.Can I order an item which does not exist in your store?
Yes, all customers can contact us for any requests.
10.Which shipping company do you use?
We use EMS door to door courier services.
11.Can I pay with credit cards?
Yes, you can pay with a credit card through Paypal, unfortunately we do not accept direct credit card payments.
12.Can you do dropshipping?
Yes, dropshipping is not a problem, just email us for more information.
13.Do you have gift vouchers?
If you would like to purchase something for someone else you can pay the amount first and allow them to choose when they are ready.
14.What if I don't receive my package in the stated time period?
If you haven't received your package within the stated time period please contact us immediately.
15.Do you accept COD?
Unfortunately we only accept upfront payments.
16.Do you have the style I want in another color?
The styles and colors we have available are listed in the item descriptions.
17.Do you sell womens shoes?
Yes, we also stock womens shoes.
18.Is 23isbackshoes legit?
Yes, we run a reputable business that relies on repeat business, you can rest assure that all purchases with us are safe.
19.I made a mistake on my order, how can I fix it?
If you have made a mistake on your order please email us immediately. The email must be received within 2 hours of ordering in order for us to correct the mistake.
20.Do you accept custom orders?
Unfortunately for retail sales we do not accept custom orders, however if you are after wholesale we are happy to accomodate custom orders where possible.
21.Where are the shoes being shipped from?
Our shoes are shipped directly from the factory outside the United States.
22.What if I get the shoes and they don't fit?
We use standard US sizes, so please check your size correctly before ordering, unfortunately we can not be held responsible for customer errors.
23.Do you ship worldwide?
Yes we can ship to any nation.
24.Do you offer warranties for your shoes?
Unfortunately how long a shoe lasts depends on the person wearing it, so as with most companies our shoes come with no warranty.
25.Do you have childrens sizes?
Yes we have childrens shoes available.
26.Do you accept checks?
Sorry, we do not accept checks.
27.Will I have to pay import tax?
Import taxes differ for every country, unfortunately any import taxes incurred are the responsibility of the buyer.
28.How much is shipping?
Unlike other sellers we do not profit from shipping, all of our shoe prices include free shipping.
29.Does your website do link exchange?
For more information on this matter please email us.
30.I wasn't home at the time my order reached and the item has been returned to sender.
In the case of this, we will resend the product but unfortunately we must charge a 20% service cost to cover the shipping fees. This is also the case if the address provided was not correct.
